CUSTOMER SUPPORT

Remote Support for Straumann Customers

Secure, temporary access to help resolve issues with Straumann products.

How it works

01

Enter the session key

Enter the session key provided by Straumann Support.

02

Run the support client

A small support client is downloaded. Open it to join the session.

03

Get support

A Straumann specialist will guide you. Session activity is logged; recording may be enabled depending on policy.

Connect to a Support Session

If you received a session key from Straumann Support, enter it below.

Session Key Show Session Key Help Window

Before you start

By entering a session key and starting this session, you request support from Straumann Customer Support and allow the support specialist to view your screen.

  • Close any applications or documents not relevant to the support request.
  • Ad-hoc sessions are valid for up to 10 minutes. The support client is removed after the session ends.
  • Session activity (chat, file transfer, device information collected) is logged and may be recorded for audit, training, or troubleshooting documentation.

Remote access is used exclusively to support and resolve issues related to Straumann products. Straumann does not share your information with third parties for unrelated purposes.

During the session, you may be asked to explicitly approve certain actions (e.g., remote control, privilege elevation, information collection), depending on your device and the selected support policy.

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Encrypted in transit

Connections use encrypted channels (TLS).

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Authorized staff only

Only approved Straumann support representatives can initiate a session.

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Logging & traceability

Session data exchanges are logged for security and compliance.